As with any logistics company there is always a capacity to which it can be stretched to ensure the operational integrity is not compromised therefore we would like to assure you that we will be putting in all the available resources to deliver the outstanding orders in a timely yet manageable manner.
Once again we would like to thank you for your understanding and patience and promise you of our undivided attention throughout the process.
If you have any queries / questions, remember we are always here to help.
Fabric Samples usually take 2-3 days to arrive.
COVID-19 Update: We are now starting deliveries again but to adhere to the strictest health and safety standards and maintain social distancing rules we are operating with a skeleton staff on deliveries. This means that whilst we are now delivering again deliveries will still be delayed slightly.
We are working as efficiently as possible whilst adhering to the government’s COVID-19 guidelines in order to get all the orders delivered to our valued customers in a safe and timely manner.
—
At My Bespoke Bed, we operate a very simple and straightforward delivery system. This is to ensure you have the best experience from start to finish. Please refer to the information below for any queries regarding the delivery process.
Whilst we will do our best to fulfill specific delivery date requests there is no guarantee we will be able to. Please note as we do cover the majority of the UK mainland our timescales are an approximation and can be location dependent. Please seek further advice from one of our friendly members of staff if you require any additional information or assistance.
Premium Shipping Available
For delivery timescales please contact our sales team. Please ensure that we have your correct contact details preferably a valid mobile number. If you have specific delivery requirements or live in a building that has restricted access please call us to discuss your requirements.
The above delivery charge are to cover the cost of delivery. Please note that delivery costs are non-refundable for any reason. Adverse weather conditions may delay your delivery however we will always keep you informed and where necessary re-book accordingly. If you miss your delivery date/time for any reason and we are forced to rearrange delivery there may be a charge of £79 to cover the cost. The delivery company charges for the delivery of items only.
Assembly of the bed is a chargeable service however if you, the customer, refuse this service you must check the bed yourself for any damages or faults at the time of delivery before signing the delivery note. My Bespoke Bed cannot accept responsibility for any damages reported after the delivery team has left.
Our delivery teams can deliver throughout mainland UK. However, there are certain areas which are currently excluded from our delivery coverage however please check back again as we are always working on including new areas to our delivery network.
You are requested to inspect all the items thoroughly upon delivery to ensure there are no issues / damages. In case there are any damages at the time of delivery, you are required to write them on the delivery note before signing it. In case you notice the damage after the drivers have left, then the issue needs to be reported within 48 hours of the delivery. After this period the issue / damage will be attributed to accidental damage as the delivery company will not accept any liability unless recorded on the delivery note or reported to My Bespoke Bed within 48 hours of delivery.
Delivery Delays
In the rare circumstances that your delivery is delayed, you will be contacted by our customer care team, who will offer you a swift resolution. We work with a number of courier companies to deliver our products across the UK, and on rare occasions they can be delays to the guideline timescales we give. In which case a manager will and offer you a new timescale and refund of £25 for delivery delay as a gesture of goodwill.
Footstools & Ottoman Boxes
The shipping charge for these items is £49 when purchased separately. If bought with a bed then there will be no extra charge for the shipping of these items and the premium shipping fee will apply. The delivery times and other information above applies to these items as well.
